OmniChannel

At Avenir, we recognize the importance of omnichannel banking. That’s why we offer solutions that empower customers to seamlessly transition between channels and devices. Our cloud-native architecture is designed to scale effortlessly, supporting increased omnichannel transaction volumes while maintaining optimal performance.

With Omnichannel Banking, all platforms—online, mobile, branches, and contact centers—are integrated. This integration ensures that customers enjoy consistent, unified experiences across channels, thanks to connected data, consistent interfaces, and handoff technologies. Our omnichannel approach enables banks to deliver the personalized, integrated banking experiences that customers expect today, whenever and wherever they desire.

Intelligent Banking Products
Discover the future of banking and investment with our comprehensive suite of solutions, driven by the state-of-the-art technology of Kiya.ai. Harnessing the power of AI and automation, we deliver advanced financial services that redefine convenience and efficiency. By streamlining financial management processes, we eliminate guesswork and provide exceptional insights.
  • Seamless integration across diverse banking channels, including web, mobile, branches, ATMs, and call centers, ensuring a harmonized banking experience.
  • Leveraging advanced machine learning and AI modeling, delivers bespoke recommendations and elevates user interactions to new levels of sophistication.
  • Cloud-native architecture effortlessly scales to accommodate the evolving demands of tomorrow's banking transactions, ensuring sustained operational excellence.
Empower the financial value chain with effortless and accessible banking and investment solutions, powered by our state-of-the-art AI technology.

Open Finance

Harnessing cutting-edge predictive analysis algorithms, our platform crafts and oversees a globally diversified investment portfolio customized to individual needs.

Portfolio Insights

Customers receive personalized guidance on optimizing their asset allocation, balancing risk levels, and keeping their investment mix aligned with their financial goals.

eCO

Advanced digital onboarding tool simplifies and automates the customer recruitment process, including eKYC, digital signatures, and account opening.

Intelligent Banking Products

Discover the future of banking and investment with our comprehensive suite of solutions, driven by state-of-the-art technology. Harnessing the power of AI and automation, we deliver advanced financial services that redefine convenience and efficiency. By streamlining financial management processes, we eliminate guesswork and provide exceptional insights.

Seamless integration across diverse banking channels, including web, mobile, branches, ATMs, and call centers, ensuring a harmonized banking experience.

    • Leveraging advanced machine learning and AI modeling, it delivers bespoke recommendations and elevates user interactions to new levels of sophistication.
    • Cloud-native architecture effortlessly scales to accommodate the evolving demands of tomorrow’s banking transactions, ensuring sustained operational excellence.

Client Onboarding and KYC

Streamlining client onboarding while meeting Know Your Customer (KYC) requirements is crucial.

Our intuitive systems automate onboarding workflows and utilize advanced identity verification technology. This reduces friction for legitimate customers while still identifying high-risk accounts.

  • Automated data collection from official sources.
  • Multi-factor authentication options.
  • AI-assisted review of documents.
  • Risk-based onboarding workflows.
  • Ongoing monitoring for changes.

Detecting suspicious transactions amidst millions of daily transactions is like finding a needle in a haystack. Our intelligent transaction monitoring solution uses AI to analyze payment patterns and identify outliers that are indicative of money laundering or terrorist financing.

  • We use advanced behavioral analytics.
  • Machine learning to detect anomalies.
  • Link analysis for connected entities.
Experience the Power of AI
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Enabling Seamless Transactions

Transactions such as money transfers can be initiated and finalized across multiple channels without the need to re-enter information or restart the process when switching channels.

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Looking to the Future

As AI capabilities evolve, we will leverage these innovations to enhance our products while strictly adhering to ethical data practices. Our vision is to be your go-to provider of trusted financial services supported by an ever-growing suite of intelligent tools.

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Complete Control Security

We use bank-level encryption and data protection to keep your customer’s information secure. Our transparency lets you see how our systems use your data, while our controls give you the power to customize your experience.

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The Human Touch

While we rely on advanced technology, our mission has always been to help people. Our team of financial experts and dedicated customer service staff is here to answer your questions and provide guidance.

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Connecting Channels

Online and mobile banking capabilities are seamlessly connected with branch networks and contact centers, enabling customers to start a process or transaction on one channel and effortlessly continue it on another.

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Offering Unified Support

Service agents have complete visibility into your customer issues and history across channels. Your customers get personalized service without having to repeat information.
Our range of AI-powered products is crafted to simplify financial processes and equip you with the tools to manage your assets effectively.

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Providing Consistency

The interface, features, and information are consistent across web and service agents. Your customers can experience the same personalized service regardless of how they choose to bank.

Full 1
Enabling Seamless Transactions

Transactions such as money transfers can be initiated and finalized across multiple channels without the need to re-enter information or restart the process when switching channels.

Full 1
Looking to the Future

As AI capabilities evolve, we will leverage these innovations to enhance our products while strictly adhering to ethical data practices. Our vision is to be your go-to provider of trusted financial services supported by an ever-growing suite of intelligent tools.

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  1. Internet Banking: Kiya.ai offers an online banking platform having many features that include transfers, bill payments, investments, and support tickets tailored for retail, corporate, and SME customers.

1.1. UPI: The United Payments Interface gateway provides links to India’s real-time payment rails enabling peer-to-peer and merchant payments as well.

1.2. Mobile Banking: Mobile applications for digital consumers who want to check their balance, perform transactions or deposits, or even manage their cards.

1.3. Mobile Wallet: Kiya.ai aims to promote a cashless ecosystem focusing on the unbanked population bracket.

1.4. Tablet Banking: Tailor-made software applications for tablets targeting loan officers or relationship managers working with clients requiring advanced functionality.

  1. Conversational User Interface (UI): With Kiya.ai financial institutions can develop intelligent chatbots and virtual personal assistants (VPAs), which converse with customers in human-like form through voice, text, or messaging apps by way of recommendations making based on Natural Language Processing (NLP) context questions answered.

  2. Open banking: Data sharing is allowed amongst organizations through open APIs.

  3. Kiosk Banking: In bank branches where basic transactions can take place there are touch screen self-service kiosks installed.

Internet Banking: Kiya.ai offers an online banking platform with many features that include transfers, bill payments, investments, and support tickets tailored for retail, corporate, and SME customers.

  • UPI: The United Payments Interface gateway provides links to India’s real-time payment rails, enabling peer-to-peer and merchant payments as well.
  • Mobile Banking: mobile applications for digital consumers who want to check their balance, perform transactions or deposits, or even manage their cards.
  • Mobile Wallet: Kiya.ai aims to promote a cashless ecosystem, focusing on the unbanked population bracket.
  • Tablet Banking: tailor-made software applications for tablets targeting loan officers or relationship managers working with clients requiring advanced functionality.

Conversational User Interface (UI): With  financial institutions can develop intelligent chatbots and virtual personal assistants (VPAs), which converse with customers in human-like form through voice, text, or messaging apps by way of recommendation-making based on natural language processing (NLP) context questions answered.

Open banking: Data sharing is allowed amongst organizations through open APIs.

Kiosk Banking: In bank branches where basic transactions can take place, there are touch-screen self-service kiosks installed.

The Benefits of Omnichannel Banking with Avenir Fintech

Experience Consistent Banking Everywhere

Provide customized yet consistent omnichannel banking across all platforms - online, mobile, ATM, branches, and more.

Omnichannel Platform for The Future

Meet demands for integrated banking now and in the future with scalable, cutting-edge omnichannel technologies.

Connecting Channels for Seamless Service

Meet demands for integrated banking now and in the future with scalable, cutting-edge omnichannel technologies.

  • Users enjoy greater convenience, consistency, and flexibility. Satisfaction is higher.
  • Seamless omnichannel experiences keep customers more engaged with their finances.
  • Banks can present tailored, personalized offers across channels, boosting cross sales.
  • Customers using multiple channels are likelier to stay and recommend their bank.
  • Omnichannel data paints a more complete picture of each customer for better personalization.
  • Built for the experience customers expect now and prepared for emerging technologies ahead.

01

Individualized Customer Experiences: The chatbot AI and extreme personalization system can give product recommendations as well as special offers for each customer. This leads to increased interaction rates and, hence, more conversions.

02

Protected Open Banking Accessibility: It ensures compliance with pertinent information security laws as it affords the open banking interface secure API connectivity to customer accounts. This makes possible innovative open finance applications.

03

Improvements in Operational Efficiency: A no-code workflow automation software solution could be used to streamline complex back-office processes in banking operations. This lowers expenses and raises the productivity of staff.

04

Time to market: We provide a managed banking cloud for quick deployment to scale new banking workloads without huge upfront costs.

05

Banking Experiences of Tomorrow: Customers now demand omnichannel conversational interfaces on voice, chat, or mobile that allow for modern-day banking experiences.

06

Insight from Customer Data: Banks can use the collected data of their customers to personalize products and also mitigate risks through the same means.

Frequently Asked Questions

We provide end-to-end integration between digital platforms, physical branches, and contact centers. This creates a seamless experience across channels.

Customers enjoy consistent services, unified data, frictionless transactions, and personalized recommendations across web and mobile ATMs, branches, and call centers.

Our solution utilizes a unified data model that provides a single source of truth. Real-time synchronization ensures updates across channels happen simultaneously.

AI and machine learning analyze omnichannel data to understand customer needs and power personalized recommendations and tailored offers.

Our solutions provide insights into channel usage, customer journeys, behaviors, preferences, and more to inform strategic decisions.

Transactions initiated in one channel can be completed in other channels thanks to handoff technology that remembers where users left off.